FAQ's

NEED HELP?!

Have questions?! . . . Email us for a prompt response! 

info@mirandaleeintimates.com

SHIPPING

Shipping is available world wide. All orders posted through Australia Post.

All Australian orders: $10

New Zealand: $15.00

United States: $20.00

United Kingdom: $24.00

Everywhere Else: $22.00

Depending on where you live the options available to your area will be selectable in the drop down menu at check out. If you do not see an option available for your area then please contact us and we will assist you with shipping.

As each piece is hand made when ordered, please allow 2-6 weeks until shipping from the date ordered, depending on the current oder list. This wait may seem a little long compared to what you are used to but keep in mind you are purchasing something that is being hand made just for you, from a small independant business. Feel free to email info@mirandaleeintimates.com to check the status of your order.

All Australian parcels are sent via Australia Post's regular mail service. 

All international parcels are sent via Australia Post's regular air mail and do not include a tracking number.

LOST OR MISSING PARCELS

Mirandalee Intimates is not responsible for parcels that go missing in the post, and will not replace the items that go missing. 

If an incorrect delivery address is provided at checkout Mirandalee Intimates is not responsible for locating the parcel, and will not replace items sent to the wrong address, if it was provided by the customer at checkout. 

RUSH ORDERS & FASTER SHIPPING

We do not accept rush orders nor can we guarantee delivery dates. All orders are sewn in the order in which they are placed, to push any order in front of another would be unfair to customers who have been waiting the longest. Please email us if you wish to query wait time - info@mirandaleeintimates.com. 

PAYMENT TERMS

All pricing is in Australian Dollars.

Accepting payments from all major credit cards. When converting prices to another currency a slight variation may occur due to the fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at recievers end.

If for any reason the items you have purchased are sold out, we will notify you and issue you with an immediate refund. 

RETURNS, REFUNDS OR EXCHANGES

Due to the nature of lingerie being worn so close to the body, Mirandalee Intimates is unable to accept returns. This is also due to health and hygiene regulations. We do not offer exchanges if you purchase the incorrect size so please check our size guide carefully before purchase. 

If you receive your order and it is faulty please email info@mirandaleeintimates.com

Mirandalee Intimates does not offer refunds or cancel orders simply for change of mind. All sales are final. 

PHOTOGRAPHERS/MODELS/STYLISTS/BLOGGERS/COLLABORATIONS

We do loan samples for press opportunities and selected other feature opportunities. When requesting samples please include names and links to the photographer, model, stylist, location and/if applicable publication and/or websites/moodboard/imagery.